PRIVACY POLICY

OF THE WEBSITE vip-airportservices.com

ARTICLE 1: PREAMBLE

This Privacy Statement is applicable to the website:

This Privacy Policy is intended to expose users of the site to:

    • The way their personal data is collected and processed. All data that could identify a user must be considered as personal data. This includes the user’s first and last name, age, postal address, email address, user location or IP address;
    • What are the rights of users regarding this data;
    • Who is responsible for processing the personal data collected and processed;
    • To whom this data is transmitted;
    • Eventually, the site’s policy regarding “cookies” files.

This Privacy Policy supplements the Legal Notice and the General Conditions of Use that users can consult at the address below:

ARTICLE 2: GENERAL PRINCIPLES FOR DATA COLLECTION AND PROCESSING

In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of data from user of the site complies with the following principles:

    • Lawfulness, loyalty and transparency: data can only be collected and processed with the consent of the user who owns the data. Each time personal data is collected, the user will be informed that his data is collected, and for what reasons his data is collected;
    • Limited purposes: the collection and processing of data is carried out to meet one or more purposes determined in these General Conditions of Use;
    • Minimization of data collection and processing: only the data necessary for the proper execution of the objectives pursued by the site are collected;
    • Retention of data reduced over time: the data is kept for a limited period, of which the user is informed. When this information cannot be communicated, the user is informed of the criteria used to determine the retention period;
    • Integrity and confidentiality of collected and processed data: the data controller undertakes to guarantee the integrity and confidentiality of the collected data.

In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data may only take place if they comply with at least one of the  conditions hereafter enumerated:

    • The user has expressly consented to the processing;
    • The processing is necessary for the proper execution of a contract;
    • The processing meets a legal obligation;
    • The processing is explained by a necessity related to the protection of the vital interests of the person concerned or another natural person;
    • The processing may be explained by a necessity related to the performance of a public interest mission or which falls under the exercise of public authority;
    • The processing and collection of personal data is necessary for the purposes of the legitimate and private interests pursued by the data controller or by a third party.

ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED IN THE FRAMEWORK OF NAVIGATION ON THE SITE

    • DATA COLLECTED AND PROCESSED AND METHOD OF COLLECTION

Personal data collected on the website vip-airportservices.com are as follows:

Name and Surname;

Email Address;

Postal address;

Telephone number;

Date of birth;

History and orders details;

Transaction data (transaction number, payment number, purchase amount);

Any other information that You communicate to Us.

This data is collected when the user performs one of the following operations on the website:

Making an appointment via our website

Newsletter subscription

In addition, when paying on the website, proof of the transaction including the order form and the invoice will be kept in the website editor’s computer systems.

The data controller will keep all the data collected in his website computer systems and under reasonable security conditions for a period of: Your personal data is kept for the duration of your relationship with VIP AIRPORT SERVICES and for a period that does not exceed the duration necessary for the purposes for which it is collected and processed in the context of our relationship.

Data related to the creation of a customer account is kept for a period of three years from the expiration of this account.

If you are among our prospects, your personal data is kept for a period of three years from their collection or your last response to our requests.

However, certain personal data may be retained for periods longer than those indicated below when such storage is provided for by law, or when such storage is necessary in the event of a dispute.

The collection and processing of data meet the following purposes:

    • Processing, managing your appointments
    • Email marketing if you have ticked the box offering you to receive promotional communications from VIP AIRPORT SERVICES -Contact form responses -Statistics of personalization and improvement of content on our website. Credit card numbers are only used for payment processing and are not used for any other purpose.

The data processing carried out is based on the following legal bases:

Credit card numbers are only used for payment processing and are not used for any other purpose.

    • TRANSMISSION OF DATA TO THIRD PARTIES

The data may be transmitted to the following third party(ies) listed below:

Some of your data may be shared with third parties such as marketing agencies, platforms such as Facebook, Google.

    • DATA HOSTING

The website  vip-airportservices.com is hosted by: O2switch

The data collected and processed by the site are exclusively hosted and processed in France.

ARTICLE 4: DATA CONTROLLER

    • DATA CONTROLLER

The personal data controller is:   Myriam Mess. He can be contacted as follows: by e-mail to contact@vip-airportservices.com

The data controller is responsible for determining the purposes and means used to process personal data.

    • OBLIGATIONS OF THE DATA CONTROLLER

The data controller undertakes to protect the personal data collected, not to transmit them to third parties without the user having been informed and to respect the purposes for which these data were collected.

In addition, the data controller undertakes to notify the user in the event of rectification or deletion of the data, unless this would cause disproportionate formalities, costs and procedures for him.

In the event that the integrity, confidentiality or security of the user’s personal data is compromised, the data controller undertakes to inform the user by any means.

ARTICLE 5: USER RIGHTS

In accordance with the regulations concerning the processing of personal data, the user has the following rights.

In order for the data controller to grant his request, the user is required to communicate to him: his first and last name as well as his email address, and if relevant, his account, personal space or subscriber number.

The data controller is required to respond to the user within a maximum of 30 (thirty) days.

    • PRESENTATION OF USER RIGHTS REGARDING DATA COLLECTION AND PROCESSING
    • Right of access, rectification and right to erasure

The user may read, update, modify or request the deletion of data concerning him, by following the procedure set out below:

The user must send an e-mail to the Data Protection Officer indicating the reasons and data to be modified/deleted.

If he has one, the user has the right to request the deletion of his personal space by following the procedure below:

The user must mention the data he wishes to delete, as well as his customer account number.

    • Right to data portability

The user has the right to request the portability of his personal data, held by the site, to another site, by complying with the following procedure:

The user must send a request by e-mail to the data controller.

    • Right to limitation and opposition of data processing

The user has the right to request the limitation or to object the processing of his data by the site, without the site being able to refuse, except to demonstrate the existence of legitimate and compelling reasons, that may prevail over the user’s interests, rights and freedoms.

In order to request the limitation of the processing of his data or to object to the processing of his data, the user must follow the following procedure:

The user must make a request for limitation of data processing by e-mail to the data controller.

    • Right not to be the subject of a decision based exclusively on an automated process

In accordance with the provisions of Regulation 2016/679, the user has the right not to be the subject of a decision based exclusively on an automated process if the decision produces legal effects concerning him, or significantly affects him in a similar way.

    • Right to determine the fate of data after death

The user is reminded that he can organize what should be the future of his data collected and processed if he dies, in accordance with law no. 2016-1321 of October 7, 2016.

    • Right to refer to the competent supervisory authority

In the event that the data controller decides not to respond to the user’s request, and the user wishes to contest this decision, or, if he thinks that he is infringed on one of the rights listed above, he is entitled to appeal to the CNIL (National Commission for Computing and Liberties, https://www.cnil.fr) or any competent judge. B. PERSONAL DATA OF MINORS

In accordance with the provisions of Article 8 of European Regulation 2016/679 and the Data Protection Act, only minors aged 15 or over may consent to the processing of their personal data.

If the user is a minor under the age of 15, the consent of a legal representative will be required so that personal data can be collected and processed.

The site publisher reserves the right to verify by any means that the user is over 15 years of age, or that he has obtained the consent of a legal representative before browsing the site.

ARTICLE 6: USE OF “COOKIES” FILES

The site may use “cookie” techniques.

A “cookie” is a small file (less than 4 kb), stored by the site on the user’s hard drive, containing information about the user’s browsing habits.

These files allow the site to process statistics and traffic information, facilitate navigation and improve the service for the comfort of the user.

For the use of “cookies” files involving the storage and analysis of personal data, the user’s consent is necessarily required.

This user consent is considered valid for a period of 6 (six) months maximum. At the end of this period, the site will request again the user authorization in order to save “cookies” files on his hard disk.

    • User’s opposition to the use of “cookies” files by the site

Cookies that are not essential to the operation of the site are only placed on the user’s terminal after obtaining his consent. The user may withdraw his consent at any time, as follows:

To limit the use of cookies, please visit the cookie processing page.

More generally, the user is informed that he can oppose the saving of these “cookie” files by configuring his navigation software.

For information, the user can find at the following addresses the steps to follow in order to configure his browser software to oppose the saving of “cookie” files:

In the event that the user decides to deactivate the “cookie” files, he may continue browsing the site. However, any malfunction of the site caused by this manipulation could not be considered as being due to the site publisher.

    • Description of the “cookies” files used by the site

The site publisher draws the user’s attention to the fact that the following cookies are used when browsing:

We only use these necessary cookies in order to make our offer more adapted, more efficient and more secure. In addition, cookies allow our systems to recognize your browser even after changing pages and to offer you services. Some functions of our website cannot be offered without the use of cookies. For this, it is necessary that the browser is recognized even after a page change.

The processing takes place on the basis of Article 6, paragraph 1, lit. f GDPR based on our overriding legitimate interest in ensuring the optimal functionality of the website and optimal and efficient browsing.

You have the right for reasons arising from your particular situation, at any time in accordance with Article 6, paragraph 1, lit. to oppose the processing based on the GDPR relating to your personal data.

    • Google Analytics

We use the web analysis service Google Analytics from Google LLC on our website. (1600 Parkway Amphitheater, Mountain View, CA 94043, USA; “Google”). If you have your usual residence in the European Economic Area or in Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the person responsible for your data. Google Ireland Limited is therefore the affiliate company of Google, which is responsible for processing your data and for complying with applicable data protection laws.

The data processing serves to analyze this website and its visitors as well as for marketing and advertising purposes. To this end, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website activity and Internet usage. Among other things, the following information is collected: IP address, date and time of the page visit, click path, information about the browser and the device you are using, pages visited, referring URL (website through which you have accessed our website), location data, purchase activities. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Google Analytics uses technologies such as cookies, Web storage in the browser and tracking pixels, which allow an analysis of your use of the website. Information generated by this about your use of this website is generally transferred to Google server on the United States and stored there. IP anonymization is enabled on this website. As a result, Google will shorten your IP address beforehand within Member States of the European Union or in other Contracting States of the European Economic Area Agreement. The full IP address is only transferred to a Google server in the United States and abbreviated in exceptional cases.

Google has certified itself in accordance with the US-EU Data Protection Agreement “Privacy Shield” and is therefore committed to complying with the EU Data Protection Directives.

The data processing, in particular the configuration of cookies, is carried out on the basis of Article 6, paragraph 1, lit. f GDPR based on our primarily legitimate interest in designing the website based on needs and targets. You have the right for reasons arising from your particular situation, at any time in accordance with Article 6, paragraph 1, lit. to oppose the processing based on the GDPR relating to your personal data.

You can prevent Google from collecting data generated by Google Analytics and related to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

To prevent data collection and storage by Google Analytics on all devices, you can set an opt-out cookie for deactivation. The opt-out cookies prevent the future collection of your data when you visit this website. You must opt-out on all systems and devices used for this to have a complete effect. If you delete the opt-out cookie, requests will be sent back to Google. If you click here, the opt-out cookie will be set: Disable Google Analytics.

You can find more information about the terms of use and data protection at https://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/ (https: // www.google.de/intl/de/policies/ et à https://policies.google.com/technologies/cookies

    • Using the Facebook Pixel
      We use the remarketing feature “Custom Audiences” from Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA; “Facebook”) on our website. The application aims to target website visitors with interest-based advertising on the social network Facebook. To this end, the Facebook remarketing tag has been implemented on the website. This tag connects directly to Facebook servers when you visit the website. This tells the Facebook server which of our pages you have visited. Facebook assigns this information to your personal Facebook user account. When you visit the Facebook social network, you will then see personalized Facebook ads related to your interests. Your data may be transferred to the United States. Facebook has certified itself in accordance with the US-EU Data Protection Agreement “Privacy Shield” and is therefore committed to complying with the EU Data Protection Directives. The data processing, in particular the configuration of cookies, is carried out on the basis of Article 6, paragraph 1, lit. f GDPR out of our overriding legitimate interest in targeting site visitors with interest-based advertising. You have the right for reasons arising from your particular situation, at any time in accordance with Article 6, paragraph 1, lit. to oppose the processing based on the GDPR relating to your personal data. You can disable the “Custom Audiences” remarketing feature here (). You can find more information about the data collection and use by Facebook, your rights in this respect and the options to protect your privacy in Facebook’s data protection information at https://www.facebook.com/about/privacy/. -Using Google Ads Conversion Tracking
      We use the online advertising program “Google Ads” on our website and, in this context, conversion tracking (evaluation of the visit campaign). Google Conversion Tracking is an analytics service provided by Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”). If you have your usual residence in the European Economic Area or in Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the person responsible for your data. Google Ireland Limited is therefore the affiliate company of Google, which is responsible for processing your data and for complying with applicable data protection laws. If you click on an advertisement placed by Google, a conversion tracking cookie is placed on your computer. These cookies have limited validity, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you have clicked on the advertisement and that you have been redirected to this page. Each Google Ads customer receives a different cookie. There is therefore no possibility of tracking cookies via the websites of Ads customers. The information obtained using the conversion cookie is used to create conversion statistics. Here, we find out the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any information that can be used to personally identify users. Your data may be transferred to the United States. Google has certified itself in accordance with the US-EU Data Protection Agreement “Privacy Shield” and is therefore committed to complying with the EU Data Protection Directives. The data processing, in particular the configuration of cookies, is carried out on the basis of Article 6, paragraph 1, lit. f GDPR out of our overriding legitimate interest in targeting site visitors with interest-based advertising. You have the right for reasons arising from your particular situation, at any time in accordance with Article 6, paragraph 1, lit. to oppose the processing based on the GDPR relating to your personal data. You can disable personalized advertising for you in Google’s advertising settings. You can find instructions on this subject at https://support.google.com/ads/answer/2662922?hl=de Alternatively, you can prevent the use of cookies by third-party providers by implementing the Network Advertising Initiative opt-out page at https://www.networkadvertising.org/choices/ and the further opt-out information mentioned there. You will not be included then in the conversion tracking statistics.

More information and Google’s Privacy Policy can be found at: https://www.google.de/policies/privacy/.

By browsing the site, the user is informed that third-party “cookie” files may be stored.

More specifically, this concerns the following third parties:

In addition, the site incorporates social media buttons, allowing the user to share their activity on the site. “Cookies” files from these social networks may therefore be stored on the user’s computer when using these features.

The attention of the user is focused on the fact that these sites have their own privacy policies and general conditions of use possibly different from the site. The site publisher invites users to consult the Privacy Policies and the General Conditions of Use of these sites.

ARTICLE 7: TERMS OF MODIFICATION OF THE PRIVACY POLICY

This Privacy Policy can be consulted at any time at the following address: url to be indicated

The site publisher reserves the right to modify it to ensure its compliance with the law in force.

Therefore, the user is invited to regularly consult this Privacy Policy to be informed of the latest changes that will be made to it.

The user is informed that the last update of this Privacy Policy took place on: 13/06/2023.

ARTICLE 8: USER ACCEPTANCE OF THE PRIVACY POLICY

By browsing the site, the user certifies that he has read and understood this Privacy Policy and accepts its conditions, with particular regard to the collection and processing of his personal data, as well as the use of “cookies” files.